What does quality management and why it is so important for your equestrian business, too?
The definition is: QM is the planning, control and supervision of the quality of the production and the results. The quality management serves preferred the quality security, is therefore customers and supplier oriented and relates the human factor. On the equestrian transmit meant „product” for example breeding product horse or the services of stables and education.
The quality management serves therefore both the inspection and improvement of your service and your economics.
Into the quality management (QM) flow many different aspects from economics and practical conversion. The basis is the regular written form of is-condition and should-consideration. Both aspects ending in necessary action requirements – named GAP-studies. Not only the „Hard facts“ – stable, units, machines park, capital services, accountings etc. – are parts also the „Softskills“ – of human intercourse, horse intercourse, instruction bestowing, neighbourly communication etc.
With QM, you make your equestrian business more interestingly for your customers, business partner and investors. You let them know, that you lead a commercial business after fiscal, economic and human factors.
It is a large challenge frequently to mediate the customer (horse owners, riding students etc.) that also an equestrian business is an economic business. Because we move here in an industry, that serves above all its clients in the leisure time area; this is perceived often simply not correspondingly.
The task of a good, independent adviser cannot be to decrease you the total responsibility of the quality management. It is much more our task of leading you to this task position through our specialty competence, show you the simple ways and qualify our clients. The respective, necessary stamp results from an introduction visit in your equestrian business and a very direct conversation. Your consultant is not your opponent and he obligated also to absolute discretion about internal data.
A qualified external consultant is your mediator without disturbing emotions in necessary differences.
You will see the quality management has stratified starting points that you can lead to a successful, economically healthy equestrian business.
Don’t hesitate to contact us. We have corresponding experience valued in the quality management of German and international equestrian business and we will be glad to support you in the establishing of your characteristic quality management.
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